There is no support tier and no ticket queue to escalate through. The people who build it are the people who answer.
The fastest route is the application — it takes about a minute and it tells us enough to make the call useful.
If you are already running on UltraNavis and something is wrong with your board right now, call. Do not email — a dispatch problem is not a next-business-day problem.
Reporting a vulnerability, or asking the questions procurement makes you ask.
Omaha, Nebraska
Central Time
We run a fleet here. If you are within driving distance and want to see the board on a real morning rather than on a screen share, say so — that is a better demo than anything we can show you remotely.