A dialysis rider comes back Monday, Wednesday and Friday for years. An oncology rider comes back for a six-week course and then stops. A discharge call arrives at 4pm with no warning at all. Most scheduling software is built for one of those three.
Recurring, one-off and unplanned. A scheduler built for only one of them makes the other two somebody’s manual job.
Rides that never happen because nobody confirmed the day before. You still ran the van.
A ride you did not know about this morning, needed before the shift ends.
Three days a week indefinitely, five days for six weeks, or two days that move as treatment changes. Entered once with its pattern and generated forward.
A recurring order with an end date stops on its own, so you are not running a van to a course that finished in March.
A specialist visit or a procedure booked straight onto the live board, not into tomorrow’s pile.
Held as open legs and released when the hospital actually discharges, instead of committing a van to a guessed hour.
Every rider contacted the night before, automatically. The no-shows you catch are vans you do not run empty.
Riders, families and facility coordinators book without calling your office. Rides land for review, not auto-confirmed.
No. Dialysis is the most common standing order in NEMT, so it is the example everyone recognises, but the scheduler is built around recurring patterns in general — oncology courses, physical therapy blocks, behavioral health runs, adult day programs, wound care. It handles one-off appointments and unscheduled discharges on the same board.
Yes, and it should. A six-week oncology course or a rehab block is entered with its end date and stops on its own, which is the difference between a treatment course and a permanent standing order.
Yes, through the public booking page and the client portal. The rides land on your board for review rather than being auto-confirmed.